A Koskela ReHome product is a cherished Koskela furniture piece that has been cleaned, restored, repaired, or refurbished. By opting for a ReHome piece, you not only enjoy a more budget-friendly price compared to brand-new Koskela items but also the opportunity to own discontinued, one-off, or limited edition pieces. This means your ReHome piece will often be distinctive and uniquely yours.

You can buy a Koskela ReHome product either via our website or by visiting our physical locations at Sub Base Platypus store or Artarmon warehouse. While our website lists all available items, please be aware that the physical items are distributed across our store and warehouse. If you wish to view a specific item in person, kindly get in touch with our interiors team at info@koskela.com.au, and they will be happy to assist you in making the necessary arrangements.

Our Koskela Returns policy includes all ReHome products purchased through Koskela. If, for any reason, your purchase doesn't meet your satisfaction, you can return your item(s) within 30 days of receipt and opt for either a credit note or a refund to your original payment method. For products returned after the 30-day period, you can trade your item back in utilising the Koskela trade-in portal.

Our range of ReHome products are distributed across our store and warehouse. If you wish to view a specific item in person, from the full collection available online, kindly get in touch with our interiors team at info@koskela.com.au, and they will be happy to assist you in making the necessary arrangements.

Absolutely. Every item traded back to Koskela undergoes a rigorous inspection process to ensure its authenticity as a genuine Koskela piece. Only after passing this evaluation are trade-ins approved, and the items are subsequently listed online for resale.

All ReHome products go through a rigorous process of being cleaned and sanitised and/or repaired back to as close to their original condition as possible. Some items will have been refurbished with a new fabric or finish, giving it a new look and feel. The quality and description of work done to each item will be detailed in the product description of each product.

All ReHome products come with a 1-year warranty from the date of purchase.

Koskela ReHome items can be shipped to all capital cities Australia-Wide and will be calculated at the checkout. For regional Australian and International orders please contact the interiors team at info@koskela.com.au for a unique shipping quote. 

Trade in easy. Simply trade in your item by 

1. Logging into your existing Koskela account 
2. Search using your order number 
3. Search for the product you want to trade in using our pre-populated product registry 

Koskela accepts all Authentic Koskela furniture products no matter the age or condition of your product. Please note however we can only issue credit vouchers for products that are functional and able to be repaired or refurbished. We cannot accept other branded products purchased through Koskela including homewares, rugs, art, lighting and other branded furniture products. 

To see a list of other branded furniture products see below: 

Including, but not limited to; 

Greg Hatton 
Plyroom 
Industria X 
Mast Furniture 
Slabs by Design 
Fomu 
Beeline Design 
F.D Ryan 
Relm 
Caren Ellis 
Nicholls Design 

If you can’t find your product on the product registry or are unsure if your product is a Koskela branded piece, please reach out to our Interior’s team at info@koskela.com.au

For sure! We are working on uploading images of all furniture items into the website app, however for now you can view the range of furniture in the furniture catalogue here.

Non-Koskela furniture products. This includes all homewares, art, rugs, lighting, and other branded furniture products. We hope to be able to open this program up to a wider range of products in the future.

No, there is no minimum age required to qualify for a trade-in.

As long as it is 1. Koskela furniture piece and 2. An authentic Koskela product, you can trade in your Koskela piece if it is functional and can be repaired or refurbished.We ask a few questions when you are submitting a trade in about the condition of the item, but this does not affect the eligibility or credit amount given to you for your item. If your item is beyond repairable, Koskela reserves the right to refuse your trade-in credit voucher and you will be asked to arrangecollection of your item from our warehouse. Items we can’t accept can be recycled with our responsible recycling partners if you don’t want to / or are unable to collect.

If you are unsure if your Koskela piece is authentic and cannot find any obvious branding, please contact our Interior’s team at info@koskela.com.au with photos of your piece (as detailed as you can including the underside of your product) and we can verify the authenticity of the product with our production team.

Yes – As long as your product was originally an authentic Koskela product, we will still accept it if it’s been previously altered or repaired. 

Once you’ve selected the items, you’d like to trade-in we will ask you to select your preferred shipping or drop off method before processing your return. 

Shipping methods are detailed below: 

1.Shipping (Sydney only) 

Koskela can arrange shipping at a flat rate of $40 for Sydney customers only. 

This amount will be deducted from your final credit amount. Once you have submitted your trade-in, a consultant will be in touch to confirm delivery and arrange a day/time to collect your item with our in-house delivery team or external delivery partner. 

Preparing your Koskela piece for return is an important step in the journey! 

Before accepting delivery, please make sure we can get it out of your home. Check the measurements for your doorways, stairway and/or elevator against the package dimensions you entered in on your trade-in.  Our delivery partners can only deliver if you live on the ground floor or there is access to a lift, enough safe space to access or if the item weighs less than 75kg. 

Our furniture delivery partners will provide adequate packaging to bring your piece safely back to us. 

2.Warehouse Drop-off/ Arranging your own delivery 

If you prefer a hands-on approach, you can arrange your own delivery or drop off at our Artarmon warehouse.  Once you have submitted your trade-in a consultant will get in touch to confirm what day/time you would like to drop it off at our warehouse so one of our friendly team members can be there to assist. 

Please bring along a printed copy of your trade-in confirmation email or pass onto your delivery provider. 

Our warehouse is located at 56 Hotham Parade Artarmon 2064 and is open from Monday – Friday 8-4pm and there is on-site parking in our driveway. 

Once we've received your items via delivery or warehouse drop off and completed the assessment, we'll promptly issue your trade-in credit. You'll be notified via email as soon as your credit is processed and ready to use. This credit can be applied towards your next purchase at Koskela, allowing you to explore our diverse range of sustainable and ethical furniture and homewares. 

1.If logging in using your Koskela customer account or searching via your order history, the credit amount will be calculated at 20-30% of the RRP of your product ordered*. 

2. If you don’t have a customer account or order number, you can use our Product registry tree and find your product to trade in there. The credit value using this method calculates your credit amount at 20% of the average RRP of the entire history of that product, no matter the size, age or finish. The credit amount stated on the website will be the same amount issued to you unless we are unable to authenticate your item or it's beyond repair. If you are unsure if your item is authentic, please contact our Interior's team at info@koskela.com.au for guidance. 

*Unless there is a current promotion on that differs to this amount

Once we receive your trade-in product back to the warehouse, the team will carefully inspect and authenticate your product and you will receive confirmation of your trade-in and credit voucher within 2 business days.

You can use your credit towards any purchase with Koskela (including furniture, homewares, rugs, art, lighting) both in-store or online.

Once we receive your trade-in submission, we will be in touch to confirm shipping or warehouse drop off with you. Once we receive your trade-in to our warehouse, our team will carefully inspect,authenticateand approve your product within 2 business daysand you will be issued with your Koskela credit voucher.If your item is beyond repairable, our Interiors team will reach out to discuss collecting your item or recyling your item.

You do not have to accept the credit amount offered to you by Koskela. If you are not happy with this amount, we can cancel your trade-in before shipping or warehouse drop off is organised.

Koskela will endeavor to do everything we can to ensure your product does not end up in landfill. This includes disassembling your product into its individual components to be able to be reused or repurposed into a new material or product. In the unlikely event the individual components cannot be reused, we will responsibly recycle or donate it.

No there is no maximum number of items you can trade in. You can trade in as little (or many!) Koskela furniture items as you like.

Koskela accepts all Authentic Koskela furniture products no matter the age or condition of your product.  If you are unsure if your item is authentic, please contact the Interiors team to help authenticate it. Please notehowever we can only issue credit vouchers for products that are functional and able to be repaired or refurbished.

Yes – as long as your Koskela item is a genuine/authentic Koskela product, you can trade it in using our program no matter where it was originally purchased.

If we cannot authenticate your item, we will notify you via phone call within 2 business days and your product will then need to be collected from our warehouse. We can also assist you in responsibly recycling or donating your product if you don’t want to collect it.

Products can be traded using the trade-in portal on the ReHome Website. You are also welcome to come into our Sub Platypus showroom and discuss / submit a trade in with one of our interior consultants. We are open Wednesday – Saturday 10-4pm.

We offer a flat rate collection service Sydney-wide for $40 or alternatively you can elect to arrange your own shipping or drop off to our Sydney Artarmon warehouse.  

1.Shipping (Sydney only) 

If you selected Shipping, you must live within Sydney to qualify. Shipping is charged at a flat rate of $40 and will be deducted from your final credit amount. A consultant will be in touch to arrange a day/time to collect your item with our in-house delivery team or external delivery partner. 

Preparing your Koskela piece for return is an important step in the journey! 

Before accepting delivery, please make sure we can get it out of your home. Check the measurements for your doorways, stairway and/or elevator against the package dimensions you entered in on your trade-in.  Our delivery partners can only deliver if you live on the ground floor or there is access to a lift, enough safe space to access or if the item weighs less than 75kg. 

Our furniture delivery partners will provide adequate packaging to bring your piece safely back to us. 

2.Warehouse Drop-off/ Arranging your own delivery 

If you selected warehouse drop off or are arranging your own delivery provider, we will get in touch to confirm which day/time you would like to drop it off at our warehouse so one of our friendly team members can be there to assist. 

Please bring along a printed copy of your trade-in confirmation email or pass onto your delivery provider. 

Our warehouse is located at 56 Hotham Parade Artarmon 2064 and is open from Monday – Friday 8-4pm and there is on-site parking in our driveway. 

Once we've received your items via delivery or warehouse drop off and completed the assessment, we'll promptly issue your trade-in credit. You'll be notified via email as soon as your credit is processed and ready to use. This credit can be applied towards your next purchase at Koskela, allowing you to explore our diverse range of sustainable and ethical furniture and homewares. 

Payment is made in the form of a Koskela credit voucher only. The trade in amount will be available through our trade-in portal and for customers requiring shipping outside Sydney metro, this will be deducted from the credit amount prior to your trade-in being confirmed. 

Once we receive your trade-in back to our warehouse and it has been inspected and approved, you will receive your trade in credit in the form of a Koskela gift voucher within 2 business days. 

No – because we will accept all Koskela furniture products, no matter the condition, we don'trequire photographs. However, if you are unsure if your product is an authentic Koskela furniture piece, please contact the interiors team at info@koskela.com.au with as many detailed products as you can (including the underside of your product) so we can help verify it for you.

If we have arranged shipping, we require at least 24 hours' notice prior to the collection date to cancel shipping within-house delivery team or courier provider.

No – unfortunately we can only offer Koskela credit for our trade-in program.

Yes – you are welcome to submit a trade-in item to Koskela, however if you require interstate or overseas shipping, you will need to arrange your own shipping back to our Artarmon warehouse. 

Yes - Koskela offers a repair and maintenance service for all Koskela furniture products to ensure our products last for as long as physically possible. On our ReHome website is a link to our repair service where you can fill in an enquiry form. Once we have all the relevant repair information, an interiors consultant will get in touch with details and pricing around repairing or refurbishing your existing Koskela piece.

All our furniture is both made and repaired and refurbished in Australia using sustainable materials and ethical supply partners.

Yes – Currently the website is limited to accepting trade ins for Retail/residential products only, however we are looking to launch a similar program for our Work and Learn clients. If you have products you would like to trade in, we would love to hear from you! Please contact our Work/Learn sales team at sales@koskela.com.au

If you don't have a customer account or order number, simply search for your product using the product registry. If you can't find your product or identify the image, contact our interior's team at info@koskela.com.au and we will be able to help you identify it.